International BPO Conference Set

At this point the Philippines is considered the No. 1 desired destination for outsourcing voice providers across the world, the Philippine call center business needs to safeguarded its position and grow further more. ‘‘Sustaining the Lead, Expanding Opportunities” is the topic for this year’s International Call Center Convention and Expo 2011, the leading event of the Contact Center of the Philippines (CCAP), to be put on on Aug. 2-3 at the SMX Convention Center in Pasay City.

CCAP is the business group that signifies 72 international and local contact centers operating in the Philippines. Now on its seventh run, the International Contact Center Conference and Expo is the industry largest gathering of contact center pros, attracting 7,000 summit delegates and exhibit customers from all over the community.
‘‘With the Philippines now described as the international innovator for outsourced voice solutions, the Worldwide Contact Center Meeting and Expo is a great foundation to present industry trends and reveal best routines,” CCAP president Benedict Hernandez said in a press report.

Coordinators said the conference and expo attributes a assorted mix of speakers and panelists from within and outside the call center industry, making certain a rich learning experience. It also offers a venue to community with key stakeholders in the profession, including government representatives, executives, investors, journalists, experts, distributors, and service solutions.

One of many highlights of the convention is CCAP’s ‘‘State of the Industry” record. “This year is particularly exceptional since CCAP is celebrating its tenth husband's,” Hernandez said.

The exposition, on the other hand, will showcase the industry’s newest alternatives from the top vendors, distributors, and service providers, which include call center systems, software applications, telecommunications facilities, office space and devices, employment and instruction, and peripheral services. Call center convention set August 2 to 3, 2011 in Manila.