Tips for Telesales Agent

There are situation that you need to put the customer hanging for the while specially if the information that being request to you are not in your data list. There are situation like computer or technical problems when the client call so you have to put them into hold.

Here are some tips i found in the net that for sure helpful to a call center agent and also in local telesales marketing employees.

• Apologize and inform the customer that you’re going to put him on-hold.
• Inform the customer the reason why you need to him on-hold.
• Ask permission from the customer before putting him on-hold.
• Try to place your customer on-hold for a maximum of two minutes. If you need more time, get back to the customer and inform him that you need to place him on-hold again.
• When getting back to the customer after the hold, apologize and thank the customer for holding the line.

Inbound customer service badly needed this kind of information as they bombarded with inquiries from customers and clients.
You are welcome to add if you have something in mind.