Telesales Tested Tips

These Telesales tested tips were used by most online outbound call center agents through the country. Collected and organized into article for your own benefits. A good telesales professional needs to know the right things to accomplish cold calling a success. Here are 5 tested tips for your guidance.

First - always be prepared. In making calls, always have a plan prepared on what to say and what to ask. Writing a script can also help and having the rebuttals you will need, asking the right questions during objections, taking notes and make sure the communication equipment you’re using is in good condition. Fulfill the promises you made to your prospects like sending information through emails and etc. The more confident and prepared you are for your calls, the more new business and success next in line.

Second - always be prospecting. This is the most important part of any telesales professional’s working day. Never stop prospecting because it will dry up your sales pipeline. You have to spend at least two hours a day of true cold calling. This will create more business opportunities and getting more people. After all, sale call center agent's are evaluated based on the sales they generated for its clients.

Third - it’s time to qualify. If and only if it’s a human being on the other line but do not pitch the first person who gets on the phone because it is just a waste of time. 99% who picks the phone is not the decision-maker and you don’t even know them yet. Make sure the person on the phone is the decision-maker. You can use these probing questions such as “Ms. Big is the person I should be speaking to in relation to your sports supplies, am I right?”, and “Is there anyone who is involved in decision making process regarding to your sports supplies?” The outbound call center agents have to be polite and friendly in order to qualify your prospect with the gatekeeper. If the information is correct, you can have the access to talk to the decision-maker.

Fourth - you have to build rapport and gain trust with your prospect. Trust is the important part process of telesales but you need to build rapport with your prospect in order to get them to trust you. This can be done in asking a few open-ended questions that can gain information about who they are and what they do. Do not forget to take notes which you can go back to the points they bring up later on. In this way, you can get to know the pain your prospect is in and the problems they need to solve. You can prepare your pitch or presentation and you can be able to attract and match the mindset of your prospects, the needs, etc. If you have enough rapport already built up, the trust will automatically sink in and you’ll be able to pitch.

Fifth - presenting your products or services to your prospects. You can present your products and services after you have the trust of your prospects. Be straight to the point when presenting how your products or services will solve the problem, meet their needs and etc. You can use a script as a guideline and practice it for more convincing presentation.

Visitors are encourage to add more Selling Tips