The main job of a Virtual Assistant is to have the telephone with you because this is mainly connected with your daily task as a customer representative, call agent, appointment setter, inbound and outbound marketer etc. You have to possess the knowledge and skills in order for you not to put behind the others because telecommunication business is a competition so you have to prepare for it and be knowledgeable of everything in outsourcing business.
Besides your general clerical and office management skills, you should know things the put the priority into proper way and give them highlights in doing the tasks daily. He/She must possess and have the:
1. Savvy and Scheming Outsourcing Skill. Work savvy and scheming skills are the basic first step you should undertake when you commence with a new business. Feasibility of the business, marketing of the product, local competition and funding are some of the important aspects that should be studied diligently and carefully. Furthermore, it is utterly important to keep on updating your knowledge by reading books/periodicals and attending seminars to keep abreast of times and ahead of other competitors.
2. Technical or IT Outsourcing Skill. It is very important to have the skill like this because it helps you a lot in putting forward in your perspective or viewpoint in life as a call center agent. You should possess the necessary skills to produce what you’ve got. Experience has gained a lot in working in similar work places or a professional qualification that will stand you in good stead. In certain types of businesses, experience is not indispensable but to satisfy your clients and provide a good service, you have to exert efforts to please and satisfy them. Thus, technical skills play an important role in outsourcing business.
3. Business and Financial Outsourcing Skill. Business is very important in dealing with customers. It all depends on the strategy/technique, success or failure of your business process. It is the process of identifying your potential customers and persuading them to buy your products or services. Sales, promotions, etc. are some of the skills that are an essential part of business. Mishandling or negligence of this aspect can lead to failure. Financial skills play also a major role in the running of a business big or small. Negligence of this aspect can lead to recurring cash flow problems such as inability to purchase goods, non payment to suppliers, etc. It is ambiguous that with these problems no entrepreneur can pan out or have peace of mind in running a business.
The task of the virtual assistant is not easy. It requires you to be decision-maker in dealing with client's customer that is why the flexibility and your capability to stand against pressure are important.
4 comments:
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I agree. Being a virtual assistant Philippines is not a walk in the park. You have to be smart and flexible to make it work out for you.Also you have to be committed to your client, meaning, you also belive in the mission and vision of his company.
Nice article, i would like to add an additional to your list.
In becoming a virtual assistant, good grammar is not enough. One should learn the conventions of business language, orally and in writing. The job has a lot to do with writing letters, documents, and reports, and so using formal and professional language is necessary.
Thanks
The VA business is a growing industry, one that continues to thrive even in the face of economic downturn. It is precisely this economic downturn that is prompting companies to hire virtual assistants instead of full-time, on-site assistants. It allows them to stay afloat when profits are down. This makes the outlook for this profession a positive one.
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