Monday, January 4, 2010

The Telemarketing Concepts?

The Concepts of  Telemarketing exist as a way of introducing  certain products to customers without directly spending on the transportation and meal allowances of the sales team but reaching people from end to end. Selling actually involves a process and part of the process is the telemarketing. With the process, a sale may be closed right away after telemarketing or requires product demo or appointment after it. There are these clients that are very hard to negotiate and sometimes just reason out as having no time to discuss the matter at the moment.  Given the fact, hence the telemarketing comes in.


On the part of a seller or the telemarketer, concept of telemarketing is very much helpful in making a sale though on the part of the prospective buyer it can be annoying or can be useful to them too. This depends on the products to sell as well as the ability of the telemarketer.  Top notch salespeople usually believe that selling requires skill.  It has been proven also that even a high school grad or undergrad do still make a sale than those people who graduated college!

If the company understands the importance of the telemarketing concepts, they should be able to carefully screen the applicants of the company according to their skill.  It is also important to motivate the salespeople because selling is actually a very hard task considering that you’ll be talking to people from different walks of life with different moods.  Being a seller is like a shock absorber, because some people just don’t mind banging and yelling another person. 

Since telemarketing concepts may be a way to making a sale, hence it is important. Telemarketing is just a part of the whole plan of letting the business grow.  Telemarketing concepts is a technique in introducing, following up a sale, and may be closing a sale right away.

Learn more about Philippines Telemarketing and inbound call center in the Philippines here.


For a manager or owner of a business, it is better to hire a salesperson that is free to do anything to close the sale and I mean, telemarketing should already be a part of his/her job.  The salesperson knows well about the client and their transactions and annoyance comes in when another person example the “telemarketer only” person joins the transaction.  That is why businesses run by people who are skilled with proper dealing of the clients are those that are very successful, because they appreciate the benefit of   understanding and proper dealing of the clients. But if you really don’t have the skill with it then just hire the right people and all you have to do is to give what keeps them motivated and loyal to you. Remember, the telemarketing concepts is as as important as time management skills.

19 comments:

Alex Carlson said...

Yes businesses run by people who are skilled with proper dealing of the clients are those that are very successful call center.

Anonymous said...

Do you have some idea on telemarketing strategies?

Claw Machines said...

I actually look for pdf or white paper downloadable that speaks about telemarketing strategies

Answering service said...

Very informative post. Thank you for sharing

Business Answering Service said...

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-katty-

Vince said...

yes do you have more ideas on Philippine telemarketing strats?

Latika said...

Hello,

Thanks for sharing it.. Very Informative blog.. i have book marked this blog .. Thanks a lot once again....

Damsel said...

Hi, I thank you for sharing this post. This is very informative ! I should have gone here before. I guess Philippine Telemarketing is become so successful because of the talent and skill that their Filipino employees have.

Philippines Call Center said...

Great post, it tells the exact concepts on Telemarketing Services.

Mari Vic said...

Nice post. But for me, experienced telemarketers are not necessary, because, in operations management and project management, it is better and more important for agent to be trained and oriented in the company's goal and objectives, so that they won't be hard to handle. The disadvantage of already trained agents is that they can be stubborn and lazy because of the knowledge they have, they will be hard to manage and might take advantage in the company.

dms27 said...

Philippines aims for global recognition. Thats the goal of every BPO companies here. Aiming for the top.

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Virtual Business Assistant said...

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Kensium said...

Yes customer satisfaction is important in any business. I saw your video,really very nice and informative. This is really very helpful students. Do you have any idea how to deal customers,how should a telecaller talks with a customer? Thanks in advance. Business Process Outsourcing

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-Damien

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