Inbound Customer Service Jobs in Cebu

Live2care is a premier American and European owned outsourcing company that provides Philippines call center service, business process outsourcing, and virtual office assistants. They have more than 100 experienced customer service agent, supported by dynamic management team and highly skillful engineers that provide 24/7 technical supports.

The company located in Mandaue Cebu is American owned call center in the Philippines. It was established by experienced marketing executives with knowledge and experiences in marketing airline products and services, information technology, sales and services, finances and law.

Together with known and veteran Philippines call center, inbound and outbound customer service managers, with the support of Cebu's finest language trainers assisted by the Human Resource team of executives, they combine together to run the best Business process outsourcing company in Cebu.

The company offered provides the quality Inbound customer service, outbound telemarketing, online marketing, virtual assistant services, web development. Their microsoft certified software managed by experience computer engineer 24/7 serves as advantage for clients that subscribe their service.


Minimum Requirements:

1. At least 18 years old
2. College graduate of know school in Cebu
3. With or without Inbound Call Center experience
4. Understand the selling and customer service process
5. Pleasing personally and modulated voice.
6. Computer and internet savvy
7. Can communicate well in American English
8. Good in logic and listening
9. Must be willing to work on night shift.

Responsibilities:
- As inbound call center agent, you will be answering customer calls from different countries representing your clients. You will be trained on your client products or services but prior knowledge and business experience will help better understand the business process.

- The work is challenging since you will be answering call from different culture and different accent. Some are irate customers and your composure matters.

- Outbound Marketing involve either called calls or electronic emailing communication depends on the demand of the clients.


For more information about this Call center company please visit their site at
http://www.welive2care.com
You are encourage to apply personally at
Live2Sell, Inc.
3rd & 5th Floor, Hyundai Bldg
AS Fortuna Street
Mandaue City,
Cebu, 6014
Philippines

Or email your applicatin at
hrd@welive2sell.com

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Here are some tips to prepare you to have a successful interview.
1. Plan Ahead. Research the company and the position if possible, as well, the people you will meet with at the interview. Review your work experiences. Be ready to support past career accomplishments with specific information targeted toward the companies needs. Have your facts ready!
2. Role Play. Once you have finished studying, begin role playing (rehearsing). Use the general questions provided below in the Interview Preparation Area. Write down answers if it helps to make your presentation more concise. Try to keep your answers to the information your new employer will want to know.
3. Eye Contact. Maintain eye contact with your interviewer.
4. Be Positive. In particular, avoid negative comments about past employers.
5. Adapt - Listen and adapt. Be sensitive to the style of the interviewer. Pay attention to those details of dress, office furniture, and general decor which will afford helpful clues to assist you in tailoring your presentation.
6. Relate. Try to relate your answers to the interviewer and his or her company. Focus on achievements relevant to the position.
7. Encourage. Encourage the interviewer to share information about his or her company. Demonstrate your interest.

What are the common questions asked during interviews?
1) Tell me about yourself? (try to hold your response to 2 minutes)
2) What do you know about our company?
3) Why should we hire you?
4) What can you do for us that someone else can't?
5) What do you look for in a job?
6) What skills and qualifications are essential for success in the position of ______?
7) How long would it take for you to make a meaningful contribution?
8) How does this assignment fit into your overall career plan?
9) Describe your management style.
10) What do you believe is the most difficult part of being a supervisor of people?
11) Why are you looking for a new career?
12) How would your colleagues describe you?
13) How would your boss describe you?
14) How would you describe yourself?
15) What do you think of your present or past boss?
16) What were the five most significant accomplishments in your last assignment?
17) What were the five most significant accomplishments in your career so far?
18) Can you work well under deadlines or pressure?
19) How much do you expect if we offer you this position?
20) Why do you want to work for us?
21) What other positions are you considering?
22) Have you kept up in your field with additional training?
23) What are your career goals?
24) What are your strong points?
25) What are your weak points?
26) How did you do in school?
27) What position do you expect to have in 2 to 5 years?
28) If you took the job what would you accomplish in the first year?
29) What was wrong with your current or last position?
30) What kind of hours are you used to working or would like to work?
31) Do you have your reference list with you? (Remember don't give it out unless it is asked for).
32) Can you explain your salary history?
33) What questions didn't I ask that you expected?